Returns

Returns / Cancellations

We do everything we can to make sure that your items reach you in perfect order, and we hope that you’ll find everything to your satisfaction. However if you need to return an item for any reason, we aim to make this process as simple and hassle-free as possible! Please note that our returns policy does not affect your statutory rights.

Our customer service team will work with you to provide any required assistance; every contact is logged and you will be issued with a case number for easy reference.

In the unlikely event of discrepancies, you must notify our Customer Service department within 3 days. Returned goods can only be accepted when authorised by Customer Services and may be subject to a 25% restocking fee.

Please follow the steps below to ensure the return of your item is accepted and approved by our team:

• Contact our customer support straight away through our contact form.
• Return in advance a completed RMA (Return to Manufacturer Authorisation) we will supply to you and we issue to you an RMA number.
• Ensure the goods are as fit for sale (including original undamaged packing and all original material) on their return as they were on delivery.
• A 25% handling charge may be applied (unless the goods were defective when delivered).
• No attempt should be made to return goods without an RMA number. Unsolicited returns will not be accepted and the goods will remain at the customer’s risk for all purposes.
• If we accept the return of goods in a non-saleable condition we may charge you the cost of bringing the goods to a saleable condition.
• In certain circumstances we can arrange a courier to collect the item, please contact customer support first through our contact form.
  
  

What if my product is faulty?

If you feel that your product(s) is faulty please contact us immediately to book the return of your goods. We will either arrange collection or ask for you to return the goods.

If the item(s) are found to be faulty your order will be replaced along with the additional postal/carriage charges incurred (maximum of £10 inc. vat).

Distance Selling Regulations

If for any reason you would like to return your goods, by law you are allowed to return them within 7 days from when they were received/signed for. All we ask is that they're in unused, original condition and that you send back your receipt with the goods (this can be found attached to the goods/packaging on delivery). A full refund will be issued if everything is in order. If an Item has been opened we reserve the right to refuse or charge a restocking fee. For items returned after 7 days from delivery a 25% restocking fee will be charged.

We would also like to know your reason for returning them so we can look to improve our products/service in the future.

The return of these goods is at your cost. 

For any more information please call our team on
01772 780000